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Customer Service

 

ORDER PROCESSING

Our goal is to process all orders within 1 business day (not including weekends or holidays) of order receipt. Adequate lead-time may be needed on large volume orders. If there is an item in your order that is on backorder or out of stock, you will be notified by a customer service representative. Once an order has been placed, we are not able to alter the order.


TAXES

Orders shipped within Maryland will be charged a 6% sales tax. Any other local taxes are the responsibility of the purchaser.


PAYMENT METHODS

Orders placed through Sport-Squad.com must be placed with Visa, MasterCard or American Express or through Pay Pal.

Your credit card statement will reflect charges from "Sport Squad".

By clicking "Submit Order" on the checkout page you are agreeing to pay the total amount in full.


SHIPPING

All orders, excluding tables, will be sent via USPS or UPS Ground. Once your order is shipped you will receive an email with your tracking information. Orders should arrive between 3 - 8 business days after being placed. Rush delivery is available for an additional charge. If overnight or two day shipping is desired, please place your order by noon EST, to be sure your order can be processed and packed in time. Orders over $50 are eligible for free shipping. If free shipping is chosen at checkout, SPORT SQUAD reserves the right to pick the best method to delivery your order.

 

RETURNS

Items returned for refund or exchange must be returned within 30 days of purchase.

Products must be new, unused, and contain all original packaging and accessories.

All returns must include an RMA number assigned by Sport Squad. Please contact Sport Squad at cs@sportsquad.com or call 301.816.3060 and reference your order number. Items mailed back without an RMA number will not be processed.

Returns must be shipped prepaid; COD deliveries will not be accepted.

Refunds will be issued within 7 business days of delivery to our return address. The cost of shipping & handling will be deducted from your refund. For exchanges, additional shipping & handling charges will apply. If the return is a result of our error or found to be defective, you won't be charged for return shipping & handling.

Please send your returns to:
Sport Squad
ATTN: Returns*
3711 West Street
Hyattsville, MD 20785 

*Please reference the RMA number.

 


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